Kumbh Snan

Cancellation Policy

This Cancellation Policy explains when you can cancel a Kumbh Snan booking, what refund (if any) applies, and how to request a cancellation. By completing a booking, you agree to these terms.

How to cancel

Email hello@kumbhsnan.com with your full name, registered email, WhatsApp number, Razorpay payment / order ID, and preferred cancellation reason. We will confirm receipt within a reasonable time during working hours.

Cancellation timeline

  • Within 24 hours of successful payment, and before print or ritual work has started: you may cancel for a full refund of the booking amount (payment gateway fees, if any, may be deducted as charged by the processor).
  • After 24 hours from payment, but still before print or ritual work has started: cancellation may be accepted with a partial refund of up to 50% of the booking amount, at our discretion based on preparation costs already incurred.
  • Once photo printout, vendor work, or the snan ritual has started: cancellation is generally not available and the booking amount is non-refundable.
  • After the snan video has been delivered (WhatsApp and/or Instagram): cancellation and refunds are not available.

Instagram posting & deletion

If you booked the Premium package and the video has already been posted on Instagram, cancelling the booking does not automatically remove the post. Deletion after posting may attract an additional fee and is handled only on written request to hello@kumbhsnan.com.

Rescheduling

Preferred Instagram date/time changes requested before posting may be accommodated when capacity allows, without treating the request as a cancellation. Changes requested after posting are not guaranteed.

Refund processing

Approved refunds are initiated to the original payment method within 5–7 business days of approval. Banks or UPI apps may take additional time to reflect the credit. Refunds are processed in INR for the booking amount rules above.

Force majeure & service inability

If we cannot perform the snan due to reasons on our side (including severe weather, access restrictions at the ghats, or operational failure), we will offer either a full refund or a free re-performance at a later available slot.

For related rules, also see our Refund Policy and Terms & Conditions.